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5 Common mistakes with business hours

When it comes to running a physical location, optimizing your customer experience is crucial, even online! One often overlooked but critical aspect is accurately displaying your business hours.

Here are some common mistakes to avoid and tips to ensure your customers (and Google) always know when you’re open.

Not mentioning special days on your website 


Many businesses forget to update their opening hours for special days like holidays, bridge days, or occasional Sunday openings.

If you are closed on uncommon holidays or open on special Sundays, make sure to mention these variations on your website.

This helps avoid confusion and frustration for your customers who may plan their visit based on outdated or incomplete information.

Avoid conflicting information 


Having business hours listed prominently on your website is great, but if you mention closures or special hours elsewhere on the same page, it can create confusion. Make sure all mentions of your hours are consistent and up-to-date. This clarity helps build trust with your customers.

A dedicated page for special days


While having a dedicated page for special hours can be beneficial for SEO, it’s crucial to also include this information on your main shop detail page. Most visitors will look for business hours on your shop’s detail page.

Ensure customers can easily find whether you are open or closed today or tomorrow without having to navigate to another section or page.

Inconsistent hours on the web


Consistency is key. If your website lists different hours than your Google Business profile, customers won’t know which one to trust. In the best case, they’ll call to confirm, but in the worst case, they’ll go to a competitor. Always make sure your business hours are consistent across all digital channels.

Not validating hours on special days on Google Business Profile 


Even if your hours remain the same on special days, it’s essential to validate them on your Google Business profile. Unconfirmed hours can lead to an orange warning for your customers instead of a green check, negatively impacting your Google ranking. Keeping in mind, Google is a foot traffic driver!

Oh, and Google sometimes add uncommon special days. Make sure you confirm or update these too!

 The impact of incorrect or unvalidated hours

Incorrect or unvalidated hours can severely impact your Google ranking, which is a major traffic driver to your store. Avoid this pitfall by keeping your information up-to-date. Google lists all holidays which need to be reviewed.

How to ensure consistent Business hours


Regularly validate on Google 

Perform a monthly check of your Google listings and confirm or change your opening hours on special days. This small step can significantly improve your Google ranking and ensure customers always have the correct information.


Visualise special days close to regular hours 

When listing your hours, include special days and closures near your regular business hours. If this information is too far apart on your shop detail page, visitors might miss it, leading to possible confusion.


Sync your website and Google Business Profile 

Ensure that your business hours are the same on both your website and your Google Business profile.

You haven’t claimed your Google Business profile yet? 


Highlight hours on your shop detail pages 

Make sure to list your opening hours, including any special days, prominently on your shop detail pages. This is the primary place on your website where your customers will look for this information. You can still create a special page for i.e. Sunday openings or other variations for SEO purposes.


Use multiple schedules on Google 

Google now allows you to add multiple schedules for different aspects of your business. For example, you can specify different hours for your bar’s happy hour or indicate that your bike repair shop has different hours than your main bike shop. This flexibility helps you provide precise information to your customers, enhancing their experience. These extra hours are location based features.

Going for the perfect visualisation


Google’s visual representation of opening hours, showing today’s hours and the next few days, is highly effective.


Implementing a similar system on your website can enhance user experience.



We help multi location businesses to manage their Google Business Profiles.

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